Time Square Casino Identity Verification

1. Purpose of This Document

This document sets out the identity verification requirements that apply to guests and account holders at Time Square Casino, located at 209 Aramist Avenue, Pretoria, South Africa, and operated under the Sun International group. The procedures described are maintained in accordance with South African legal obligations, including the Financial Intelligence Centre Act (FICA) and applicable provisions of the National Gambling Act.

Identity verification is used to confirm the identity of individuals accessing casino services, to establish that each person meets the minimum legal age requirement, and to support compliance with anti-money laundering obligations applicable to licensed gambling operators in South Africa.

2. Legal Basis

2.1 FICA Obligations

The Financial Intelligence Centre Act imposes obligations on accountable institutions, including licensed casinos, to identify and verify the identity of their clients before establishing a business relationship or conducting certain transactions. Time Square Casino, as a licensed gambling operator under Sun International, is required to collect, verify, and retain identity documentation in accordance with FICA requirements. Failure to complete verification may result in restrictions on access to services or transactions.

2.2 Minimum Age Requirement

The legal minimum age for gambling in South Africa is 18 years. Time Square Casino does not permit any person under the age of 18 to access casino gaming areas or to hold an account or membership with the casino. Age verification is conducted as part of the standard identity verification process. Individuals who cannot demonstrate that they meet the minimum age requirement will be refused access to gambling services.

3. When Verification Is Required

Identity verification may be required in the following circumstances:

• Upon initial registration or enrolment for a casino loyalty or membership account
• Prior to processing any withdrawal or redemption of funds
• When a transaction or pattern of transactions reaches a threshold that triggers a FICA reporting obligation
• When there is reasonable doubt about the accuracy of previously submitted information
• When requested by compliance personnel in accordance with internal risk procedures

Time Square Casino reserves the right to request verification at any stage of the customer relationship where it is required by law or internal compliance policy.

4. Required Documentation

4.1 Proof of Identity

Each individual is required to submit one valid document confirming their identity. Accepted documents include:

• South African ID Book
  • Must be original or certified copy; must be legible and undamaged
• South African Smart Card ID
  • Both sides required
• Passport
  • Valid for foreign nationals; must be current and within the validity period
• Driver’s Licence
  • May be accepted as a secondary identity document in certain circumstances

The document submitted must clearly show the individual’s full name, date of birth, and photograph. Documents that are expired, damaged, or illegible will not be accepted.

4.2 Proof of Residential Address

Each individual is required to submit one document confirming their current residential address. The document must not be older than three months from the date of submission. Accepted documents include:

• Utility Bill
  • Electricity, water, or gas; must show name and physical address
• Municipal Account
  • Issued by a local authority; must show name and physical address
• Bank Statement
  • Issued by a registered South African bank; must show name and address
• Telephone or Internet Bill
  • Landline or internet service provider; must show name and physical address
• Official Government Correspondence
  • Letter from a government department confirming residential address

Post office box addresses are not accepted as proof of residential address. The address shown on the document must correspond to the individual’s declared residential address.

4.3 Additional Documentation

In certain circumstances, Time Square Casino may request additional documentation. This may include proof of banking details, documentation relating to the source of funds, or other records required to satisfy FICA obligations or internal risk assessments. Where additional documentation is requested, the individual will be informed of the specific requirement and the timeframe within which it must be provided.

5. Submission of Documents

Documents may be submitted in person at the Time Square Casino premises at 209 Aramist Avenue, Pretoria, or through such other channels as may be communicated by casino staff or compliance personnel. All documents submitted are handled in accordance with applicable data protection requirements. Copies of submitted documents are retained for the period required by law.

Where document submission is conducted in person, staff may conduct a visual comparison of the individual against the photograph on the identity document. In certain circumstances, biometric or automated verification tools may be used to support the verification process.

6. Consequences of Non-Completion

Where an individual does not complete the required identity verification process, Time Square Casino may:

• Decline to open or activate an account or membership
• Suspend or restrict access to services pending completion of verification
• Decline to process a withdrawal or redemption until verification is complete
• Close an account where verification cannot be completed within a reasonable period

These measures are applied in accordance with FICA obligations and are not discretionary where the law requires verification to be completed before a transaction proceeds.

7. Data Handling

Personal information and documentation collected for identity verification purposes is processed in accordance with the Protection of Personal Information Act (POPIA) and applicable Sun International data governance policies. Information is collected solely for the purpose of fulfilling legal verification obligations and is not used for marketing or shared with third parties except where required by law or by a competent authority.

8. Contact

For queries relating to identity verification requirements or the status of a submitted verification, individuals may contact Time Square Casino through the following channels:

• Email: [email protected]
• Telephone: +27 860 846 377 or +27 12 003 5852
• Address: 209 Aramist Avenue, Pretoria, South Africa

Queries submitted by email should include sufficient information to identify the account or matter in question. Time Square Casino will respond within a reasonable period in accordance with applicable service standards.